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About our service

“It is the policy of the Anglian Chemicals group of companies to select and supply products which will fully meet the needs of our customers in terms of quality, cost and service” (Taken from the Anglian Chemicals Quality Policy)

Quality is Value
We believe that only top quality products offer true value for money, so we only supply goods which will do the job first time and last longer. Our metered systems for dispensing paper and chemicals will also offer proven savings on wastage, pilferage and inefficiency.

ISO9001:2000
Our accreditation to the ISO9001:2000 quality standard proves our continuing commitment to the highest levels of customer care. This certification tells you that we are externally assessed to ensure that systems and procedures are in place for monitoring and correcting any problems experienced by our customers, and preventing their re-occurance. We continually monitor the performance of our suppliers and the satisfaction of our customers. The end result is the continual improvement of all systems relating to customer care, giving you maximum confidence in the quality of our service.

Sales Support
An Area Sales Manager will be allocated to your account to provide you with a direct and personal link to our company. Visits can be arranged for demonstrations, training or guidance. We also operate a telesales department that allows us to contact you at suitable intervals to ensure that your important supplies are never allowed to run out. Our admin staff have access to a detailed order database containing all your preferred products and order history so that you always get the correct product, exactly when you need it. 

Training & COSHH
Your service from Anglian Chemicals does not end with the delivery of your products. We support all sales with training and COSHH advice where necessary, and our expertise in solving over 25 years worth of cleaning problems is always available by telephone or email. Certificates are issued for all formal training that we arrange for your staff on the safe use of machinery or chemicals. Safety Data Sheets are provided for all chemical products… these can be requested by advising us of your required product code by email.

Deliveries
We operate our own fleet of delivery vehicles within East Anglia, serving each area on a scheduled weekly route. Orders will be required by 3pm of the previous day, but a timely telesales call can be scheduled to ensure that your orders are placed on time to meet this delivery.
Deliveries outside of our operating area are dispatched same day on an overnight carrier service. A charge will be made for this, subject to any negotiated minimum order values.

Free On Loan
To encourage continued loyalty to our disposable products, we offer most dispensers for toilet rolls, hand towels and hand soap on a “Free On Loan” basis. All you need to do is sign a simple agreement, and dispensers can be loaned to you free of charge for as long as you continue to buy our stock for them. This agreement also entitles you to free repair or replacement of damaged dispensers (unless caused by vandalism or mis-use).

Washroom Hygiene Services
Another element of the Anglian Chemicals service is our Washroom and Hygiene Department. We can offer discrete, licensed removal of sanitary, nappy and medical waste, including the installation of the necessary bins. We can also include a refill service for washroom vending machines and dispensers if required. We use our own staff and vehicles, so we are able to offer very competitive rates. Please call us for more information.

Machine Repairs
As a supplier of floorcare machinery for sale or hire, we also employ trained service engineers to carry out repairs or services for this type of machinery (vacuum cleaners, rotary polishers and scrubber driers). Regular service contracts can be arranged with the purchase of new machinery, or repairs and servicing can be carried out on an ad-hoc basis when required. Please contact us for more information.

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